Terms of Service

Last updated: 26/09/2025

1. Acceptance of Terms

By accessing and using our website and purchasing products from GlowCare (“we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, please do not use our website or place an order.

2. Eligibility

You must be at least the legal age in your jurisdiction to form a binding contract with us. By placing an order, you represent and warrant that you meet these eligibility requirements.

3. Orders and Product Availability

  • All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in the description or price, or suspicion of fraud.
  • Product descriptions are provided for your convenience. We do not guarantee that such descriptions are completely accurate or error-free.
  • Prices are subject to change without notice. Taxes and shipping charges may apply.

4. Payment

  • You must provide current, complete and accurate payment information for all purchases made on the site.
  • By providing payment information, you represent that you are authorized to use the payment method and that you authorize us or our third-party payment processor to charge your payment method for the total amount of your order (including any applicable taxes and shipping fees).
  • If payment fails or is declined, we may cancel your order.

5. Shipping, Delivery and Risk of Loss

  • We will arrange shipment of products to the address you provide.
  • Risk of loss and title for items purchased pass to you when we deliver the items to the carrier.
  • Delivery dates provided on the website or during checkout are estimates only; we are not responsible for delays caused by carriers, customs or other external factors.

6. Returns & Refunds

  • Please consult our separate “Return & Refund Policy” for full details.
  • We strive to provide quality products; however if you believe you are entitled to a refund or exchange, you must follow the procedure outlined at checkout or our support page.

7. Subscription / Recurring Orders (if applicable)

  • If you join a subscription or recurring order program, you authorize us to charge your payment method at the frequency specified until you cancel, in line with the terms you agreed at the time of activation.
  • You may cancel or modify your subscription via your account or by contacting customer support (see “Contact Us” below). Cancellation will take effect according to the subscription billing cycle you signed up for.

8. Use of Website & Prohibited Conduct

You agree not to:

  • Use the website for any unlawful purpose or in violation of these Terms.
  • Interfere with or attempt to interfere with the proper working of the website.
  • Use any robot, spider, scraper or other automated means to access the website for any purpose without our prior written permission.
  • Circumvent or disable any security or access controls in the website.

9. Intellectual Property

All content on the website (text, graphics, logos, images, as well as the compilation thereof) is owned by us or our licensors and is protected by intellectual property laws. You agree not to reproduce, distribute, modify or create derivative works of any portion of the website without our prior written consent.

10. Disclaimers & Limitation of Liability

  • Our products are intended for cosmetic use only. They are not intended to diagnose, treat, cure or prevent any disease.
  • We do not guarantee any specific results. Individual results may vary.
  • To the maximum extent permitted by law, we (and our officers, directors, employees, agents, suppliers) will not be liable for any indirect, special, punitive or consequential damages, or loss of profits, data or business opportunities arising from or related to your use of the website or products.
  • Our total liability will not exceed the amount you paid to us for the specific order giving rise to the claim.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of UAE, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of [indiquer ville ou région] for any disputes arising under these Terms.

12. Changes to Terms

We may modify these Terms from time to time. When we do, we will post the revised Terms on our website and update the “Last updated” date above. Your continued use of the website after such changes constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:
Email: info@tryglowcare.com
We welcome your feedback and will respond to inquiries in a timely manner.