Privacy Policy

Last updated: 26/09/2025

At GlowCare (“we”, “us”, “our”), we operate our website and online store (the “Services”) to offer you the best skin-care experience. This Privacy Policy explains how we collect, use and disclose your personal information when you use our Services, place an order, contact us, or otherwise engage with our brand.

1. What personal information we collect

When we say “personal information” we mean any data that can reasonably identify you or be linked to you. Depending on how you use our Services and where you are located, we may collect:

  • Contact information – your name, billing address, shipping address, email address, phone number.

  • Payment & transactional data – payment method, purchase history, cart items, returns, refunds.

  • Account data – username, password (securely stored), preferences and settings.

  • Device & usage data – browser, IP address, device identifiers, pages visited, time spent.

  • Communications – messages you send to us (e.g., customer support inquiries).

  • Other information inferred – such as product preferences or analytics-based insights.

2. How we collect your information

We may collect your personal information from various sources, including:

  • Directly from you – when you create an account, place an order, sign up for our newsletter, contact us, etc.

  • Automatically – through cookies, web analytics, tracking technologies when you browse our site or use our Services.

  • From third-parties – such as payment processors, shipping companies, marketing service providers, or other partners.

3. How we use your personal information

We use your personal information for multiple purposes, including:

  • Fulfilling orders – process payment, ship products, handle returns/exchanges, manage your account.

  • Personalizing your experience – remembering preferences, recommending products, improving our Services.

  • Marketing & advertising – sending you promotional communications (you can opt out), showing relevant ads based on your interest or browsing.

  • Security – detecting fraud, ensuring the safety of transactions and protecting our Services.

  • Legal & regulatory – complying with laws, responding to lawful requests from authorities, resolving disputes and enforcing our policies.

4. When we share your information

We may share your personal information with third parties in the following scenarios:

  • Service providers – payment processors, hosting providers, shipping companies, analytics vendors, customer support partners.

  • Marketing partners – to serve tailored advertising or collaborate in promotional campaigns.

  • Legal & business changes – such as a merger, acquisition or bankruptcy, subject to legal obligations.

  • With your consent or direction – whenever you ask us to share your data to a third party or choose to connect via social or external login.

5. International data transfers

Because our Services are global, your personal information may be transferred, stored and processed in countries outside your residence. In such cases we rely on legal safeguards (e.g., contractual clauses) to ensure adequate protection.

6. Security & retention

While we strive to protect your information, no system is entirely secure. Please avoid sharing sensitive information through unprotected channels.
We retain your personal data only as long as needed – for account maintenance, order fulfilment, legal obligations, resolving disputes or enforcing our terms.

7. Your rights & choices

Depending on your country or region, you may have rights such as:

  • Access – request a copy of the personal information we hold about you.

  • Correction – ask us to update or correct inaccurate data.

  • Deletion – request we erase your personal data, subject to certain legal exemptions.

  • Portability – in some cases request we transfer your data to another service provider.

  • Opt-out of targeted advertising – you may decline personalised ads or the “sale”/sharing of your personal information.

  • Control of communications – unsubscribe from promotional emails at any time (non-promotional order or account messages may still be sent).

We will not discriminate against you for exercising these rights. We may need to verify your identity before acting on your request.

8. Children

Our Services are not intended for children under the legal age in your jurisdiction. We do not knowingly collect personal information from anyone below that age. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal, or regulatory obligations. When we do, we will post an updated version on our website and update the “Last updated” date above.

10. Contact us

If you have any questions, concerns or want to exercise your privacy rights, please get in touch:
Email: info@tryglowcare.com
We are the data controller of your personal information, and will respond as required under applicable laws.